10 Things You Always Wanted to Ask Your Social Media Manager – Answered!
Outsourcing your social media – and choosing the right company to put your trust in – is a big decision. With so many companies and consultancies these days citing social media as an expertise, it’s often tough to decide who to go with. You’ll need someone who knows their stuff – and someone who has produced results in the past.
If you’re considering outsourcing, you might want to ask potential social media companies some key questions to ensure they’re up to the task. Below we’ve listed the 10 key questions to ask, and what’s more, our Senior Director Ben has answered them. Let’s get started.
1. Can you demonstrate a proven track record?
Simply, yes! Digital Media Team have proven themselves across many different industries from carpet fitters to restaurants to mortgage brokers. Check out our case studies from just some of our happy customers.
2. Where can I find current and past examples of your work?
You can also find a few examples of our work on the case studies page, showcasing just some of the names we’ve worked with. If you’d like to see more examples, get in touch and we’ll be happy to share!
3. Who will be handling my social media accounts, and what background does this person come from?
It’s in the name! Our team of highly skilled and experienced staff come together to provide the best service for you. With six degrees under our belt (including three MA’s), along with multiple marketing certifications and over 20 years’ experience – we’ve got the skills and knowledge required to take your social media to new heights. Check out our CV to see exactly what we’re made of.
4. How will my ROI be tracked?
Digital Media Team is unique in that we have the ability to add a tracking number to your page to help you monitor enquiries, as well as to any advertising campaigns that you run with us. This is one feature that sets us apart from other agencies.
5. What is your process for reporting?
We provide monthly stats which are explained in a phone call from our customer service department. You will also be given a dedicated contact number which you can call at any time to discuss your accounts.
6. What will you do if something goes wrong?
We always recommend speaking to us directly to help us handle any bad reviews, comments etc that may pop up on your page. We will monitor your page and be the first to spot any of these, ensuring situations are dealt with quickly and effectively. We have turned around many sticky situations for customers in the past, and have plenty of experience in doing so.
7. How do you come up with strategic plans?
Having worked across many different industries, we have developed a core strategy of proven successful methods to help increase business. However, we are a fully bespoke service so we will ensure we are on the same wavelength as our customers and build a strategy that suits them before undertaking any work.
8. How will content be developed?
Our in-house writers and researchers make sure we are putting the right content out on a daily basis to your potential customers. We work closely with our customers from the beginning to ensure we are delivering the right message.
9. What does success look like, and how will you measure it.
We work to establish your goals and find the best way to achieve them. This is then measured through our live analytics system as well as through various methods of tracking and reporting depending on the goal you are trying to achieve.
10. What will this service cost?
Our prices are there for everybody to see. We have compared these prices against everybody in the market and we are yet to find a company who can beat our service and price.
Want to find out more? Great! Give us a call on 0800 808 9980, or email Ben directly at firstname.lastname@example.org. We’d love to discover how we could help your business.